Cancellation Policy

Important Notes:

Immediate Processing: Once an order is placed, processing may begin immediately, and we cannot guarantee cancellations or changes.
Double-Check Before Ordering: Please verify your payment method, purchase, and shipping address carefully before placing your order.
Cancellation Requests:

Cancellations must be requested within 12 hours of placing your order.
To request a cancellation, please reply to your order confirmation email with "CANCEL" in the subject line.
Refunds for eligible cancellations will be processed within 3-5 business days, minus a $10 per item non-refundable cancellation fee.

Returns & Exchanges

We handle returns and exchanges with the goal of making our customers happy. We stand behind and are proud of our products and services, and we want you to love them as much as we do.

Try Before You Buy

We understand that choosing the perfect baby carrier is important. That’s why we offer a Free Try Before You Buy Program to help you experience a carrier before committing to a purchase.

Sign up here to try a carrier for 8 days.
This program ensures you can test the fit, comfort, and style without the risk of purchasing a product you’re unsure about.

We encourage you to use this program instead of ordering with the intent to return.

Final Sale Items:

Pre-orders, special orders, bundles, and discounted items are Final Sale and are not eligible for cancellations, exchanges, or refunds.

Final Sale Items

Sale items, special orders, pre-orders, and discounted items are Final Sale and are not eligible for returns or exchanges.

Eligibility for Returns & Exchanges:

You must contact us and initiate the process within 30 days of delivery.
The item must be new in packaging, unused, unwashed, and include all original inserts.
Items must not have been tried on for any reason.

Why don’t we accept returns of items that have been tried on?

For safety reasons, once an item as been tried on (even briefly), we cannot sell it as new. It may be exposed to pet hair, dander, perfumes, or other factors that make it unsellable. Additionally, customers expect new items to be completely unused.

Restocking Fee:

A 15% restocking fee applies to returned items.
Exchanges for eligible new items (not tried on) within 30 days will not incur a restocking fee.

Shipping Costs:

Customers are responsible for all shipping costs for returns or exchanges.
If your order included "free shipping," the original shipping cost (approximately $22 usd for baby carriers, and $35 usd for larger items like outerwear) will be deducted from your refund or exchange.

Exchanges

We only replace items if they have a manufacturing defect or were damaged during shipping.

Within 30 days of delivery, you may exchange your new (not tried on) item for another item.
The restocking fee will be waived for eligible exchanges.

How to Request an Exchange:

Contact Us: Email hello@littlezenone.com with the subject line "EXCHANGE REQUEST" and include your order number, a description of the issue, and photos or videos if applicable.
Approval Process: Our team will review your request and provide instructions for returning the item.
Replacement Shipping: Once the item is received and inspected, we will ship the replacement.

Non-Returnable Items:

Sale items
Special orders
Pre-orders
Gift cards
Personal care items

Cosmetic Flaws:
Please note that cosmetic variations are not covered under warranty. These include normal characteristics of woven baby carriers, such as weaver’s knots, linen nubs, color variations or scuffs and marks on sling rings. Slight variations in measurements and stitching are part of the handmade process.

Refunds

Approval Process:

Once your return is received and inspected, we will email you about the approval or rejection of your refund. This process may take up to two weeks.

Refund Deductions:

If approved, the refund will be processed, minus original shipping costs if "free shipping" was applied.

Late or Missing Refunds:

If you haven’t received a refund, first check your bank and credit card company for processing delays.
If the issue persists, contact us at hello@littlezenone.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift, the refund will be sent to the original purchaser.

Shipping

Customers are responsible for paying all shipping costs for returns or exchanges.
If "free shipping" was applied to your order, the original shipping cost will be deducted from your refund or exchange.
Shipping costs are non-refundable.

We appreciate your understanding and commitment to our policies, as a small business with slim margins. Thank you for supporting Little Zen One!